Privacy policy for Joshua Hills Nutrition.

 

Last Updated: 15th November 2024

At Joshua Hills Nutrition LTD (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use the Joshua Hills Academy app (“the Service”) and details your rights regarding your information.

By using the Service, you agree to the terms of this Privacy Policy.

Key Terms

Definitions

In this policy:

• Account: A unique identifier created to access and use our Service.
• Application: Refers to the Joshua Hills Academy app, provided by the Company.
• Business: For UK data protection purposes, Joshua Hills Nutrition LTD is the entity that determines how and why personal information is collected and used.
• Data Subject: An individual residing in the UK whose personal data is processed by the Company.
• Cookies: Small files placed on your device to enhance functionality and track website usage.
• Device: Any internet-enabled device such as a smartphone, tablet, or computer that you use to access our Service.
• GDPR: General Data Protection Regulation of the European Union and the UK GDPR as retained in UK law.
• Personal Data: Any information relating to an identified or identifiable individual.
  Under GDPR, this includes information like your name, contact details, and browsing activity within the Service.
• Service: Refers to both the Joshua Hills Academy app and website.
• Service Provider: Any third party that processes data on behalf of the Company.
• Usage Data: Information collected automatically when using the Service, such as browsing behaviour within the app.
• Website: The Joshua Hills Academy website, accessible at www.joshuahillsnutrition.com.
• You: The individual accessing or using the Service, referred to as a Data Subject under GDPR.

Information We Collect and Use

Types of Data Collected

Personal Information

While using our Service, you may provide us with personal details, such as:

• Email address
• First and last name
• Usage data within the app

Usage Information

Usage Data is collected automatically when you use the Service. This data may include information such as pages visited and activity within the app to help us improve the Service.

Cookies and Tracking Technologies

We use cookies and similar tracking methods to monitor activity on our Service. You can manage cookies in your browser settings, though blocking them may limit some functionality.

Types of Cookies We Use

1. Essential Cookies: Required for core functions.
2. Consent Cookies: Track whether you’ve agreed to our cookie usage.
3. Preference Cookies: Store your preferences for a personalised experience.
4. Analytics Cookies: Help us understand user behaviour and improve the Service.

How We Use Your Data

Joshua Hills Nutrition LTD may use your personal data for several purposes:

• To operate and maintain the Service
• To manage your Account: Information you provide helps us manage access and security.
• To communicate with you: Including updates, security notices, and support messages.
• For promotions and updates: With your permission, we may inform you about products or services of interest.
• For targeted advertising: We may use non-identifiable information collected from members to create targeted advertisements and reach a relevant audience. Personal data will not be shared without your consent.
• To support business activities: If Joshua Hills Nutrition LTD undergoes a merger, acquisition, or sale, your data may be part of the transaction.
• For general improvements: Analysing usage helps us enhance the Service’s performance.

Payments

Payments within Joshua Hills Academy are processed securely through Stripe, our third-party payment processor. We use Stripe’s checkout service, which is PCI-DSS compliant, to handle all transactions. We do not store your full credit card details; any payment information you provide is processed directly by Stripe.

For more details on Stripe’s privacy practices, please review their Privacy Policy at https://stripe.com/privacy.

Email Marketing

We may contact you via email to provide updates, promotional information, and other service-related messages. These emails are sent using ActiveCampaign, a third-party email service provider that helps us manage and distribute email campaigns. You can manage your email preferences or unsubscribe from these communications at any time by following the instructions included in our emails.

For more information on ActiveCampaign’s privacy practices, please see their Privacy Policy: https://www.activecampaign.com/legal/privacy-policy.

Facebook Community

In addition to our app, Joshua Hills Academy offers a private community on Facebook where users can connect with each other and receive support from our team, including the founder. Participation in this community is voluntary, and by joining, you agree to the terms and privacy practices of Facebook.

Please be aware that personal information you share within the community may be accessible to other members, and we cannot control how others may use this information. We encourage you to exercise caution and avoid sharing sensitive or personal data within this group.

For more details on Facebook’s privacy practices, please review Facebook’s Privacy Policy at https://www.facebook.com/privacy/explanation.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, in accordance with UK law. After that period, data will be securely deleted or anonymised. However, members may request the deletion of their information at any time by contacting us. We will process deletion requests promptly, subject to any legal or regulatory obligations that require data retention.

Data Transfers

Your information, including Personal Data, may be processed outside of your local jurisdiction. We ensure that all data transfers comply with relevant legal requirements for security and data protection.

Deleting Your Personal Data

You have the right to request the deletion of your personal data. You may contact us to request data deletion, though certain legal requirements may require us to retain some information.

Sharing Your Data

• Business Transfers: In cases of mergers or acquisitions, Personal Data may be transferred.
• Legal Requirements: We may disclose Personal Data as necessary to comply with legal obligations.

Data Security

We prioritise the security of your personal data. While we take reasonable measures to protect it, no system is entirely secure, and we cannot guarantee absolute data security.

Rights of Users from the EEA and UK

Data Controller

For the purposes of this Privacy Policy, Joshua Hills Nutrition LTD is the Data Controller of your personal information.

Rights of EEA and UK Residents

If you are accessing or using the Platform from within the EEA or UK, you may have the following rights under the GDPR (as well as other rights). To exercise any of these rights, you may contact us as provided below.

• Right of Access: You have the right to obtain confirmation from us as to whether we are processing your personal information and to access that data.
• Right to Correction: If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Deletion or Restriction: You may have the right to request that we delete or restrict processing of your personal information.
• Right to Withdraw Consent: If we process your personal data based on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before the withdrawal.
• Right to Data Portability: You may have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format, and to transmit this data to another controller.
• Right to Object: You may have the right to object to the processing of your personal information for certain purposes, including direct marketing.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection supervisory authority if you believe that we are processing your personal information in violation of applicable data protection laws. Information about how to contact your local data protection authority is available on the European Commission’s website and, for UK residents, on the Information Commissioner’s Office website.

CCPA/CPRA (California Privacy Rights)

If you’re a California resident, you have additional rights:

• Right to Access: Request details on the data we collect and how we use it.
• Right to Delete: Request deletion of your data, subject to certain exceptions.
• Right to Opt-Out: Direct us not to “sell” your personal data.
• Non-Discrimination: You won’t face discrimination for exercising these rights.

Children’s Privacy

Our Service is not intended for anyone under the age of 13, and we do not knowingly collect data from children under this age. However, in certain countries, such as the United States, the minimum age for accessing our services may be set to 14. If you believe we have collected data from a minor below the minimum age requirement for your region without proper consent, please contact us, and we will take steps to delete it.

External Links

The Service may link to other websites we don’t control. We encourage you to review the Privacy Policy of every website you visit.

Changes to This Policy

Joshua Hills Nutrition LTD may update this policy periodically. We will notify you of any material changes to this Privacy Policy by emailing you and posting an updated version here. The “Last Updated” date at the top of this Privacy Policy will reflect the latest revision.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

• Email: [email protected]
• Address: Joshua Hills Nutrition LTD, Oak House, Central Park, Reeds Crescent, Watford, WD24 4QP